Autotask has built-in special user API accounts for connecting to 3rd parties like Cloud Depot, these accounts are free of charge and provide a secure way to connect Cloud Depot to Autotask.
Please do not use your standard user account for API connections.
- Please log into Autotask / Admin / Resources (Users)
- Click New to create a new user
- Setup the user details then ensure under the security tab
- Security level = API User
- Integration Vendor = Cloud Depot