Autotask has built-in special user API accounts for connecting to 3rd parties like Cloud Depot, these accounts are free of charge and provide a secure way to connect Cloud Depot to Autotask.

Please do not use your standard user account for API connections.

To setup

  • Please log into Autotask / Admin / Resources (Users)
  • Click New to create a new user
  • Setup the user details then ensure under the security tab
    • Security level = API User
    • Integration Vendor = Cloud Depot