Please Note

This is not a troubleshooting guide, you should only use the instructions below if you have resolved the issue and need to remove or delete a fault from your console.  Please see our Troubleshooting guide first to resolve most common syncing issues.

Navigate to the Cloud Depot Dashboard widget

From the My Accounting Toolbox dashboard page, find the status button in red showing your sync faults. Click on that button to be redirected to the sync screen with a filter of just fault items.

Options to remove or delete the fault button

Option 1

If you have resolved the issue outside of the Cloud Depot platform and the faulting invoice is now voided in Autotask then issue a resync by first clicking the Fault button then selecting Resync this Invoice button. This will detect that the invoice has been voided and will change status to Skipped Over.

Option 2

Otherwise you can delete the Invoice line item from our console using the Delete from Console button. Please note this will note remove the invoice from Autotask or Xero.